Authorised "Enter and View" Volunteer

Healthwatch Somerset (West Somerset)

Name: Authorised "Enter and View" Volunteer
Organisation: Healthwatch Somerset (West Somerset)


Healthwatch Somerset has a statutory power that allows us to "Enter and View" publicly funded health and social care premises to speak to people about their experiences.

These visits are usually announced in advance but they can also can be unannounced if we hear things are not going well.

Our "Enter and View" Volunteers help us to conduct these visits and spend time talking to patients, carers and relatives and helping us report back on what we have found.

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Organisation Description

We are a not-for-profit organisation established under the Health & Social Care Act. We will champion the consumer interest of all who use health and social care services.

Our role is to be active in the local community involving people, assisting people and putting forward the community's views about health and social care issues. In the main this will be achieved through our volunteers, who will represent established groups in the community, acting as a conduit for communication between their group(s) and Healthwatch Somerset and vice versa. They will also represent Healthwatch Somerset at various meetings, seminars and forums hosted by health and social care services providers.

We will, too, enter and view health and social care services while they are being delivered and observe them from a lay person's perspective - reporting our observations to the service provider and making them available to service users and the general public.

All of the above activity will also be fed into a national information 'hub' hosted by Healthwatch England so they can identify national trends and issues which they will then share with the appropriate national bodies (e.g. NHS England, The Care Quality Commission etc.).

We also provide a signposting service, 'Well Aware', which the public can access either online or by phone, and which offers details of services available to them (statutory, 'not-for-profit' and businesses).


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Cause / Interests

  • Young people
  • Families

Types of Activity

  • Providing advice
  • Support work

Skills and Qualifications

  • Talking to others
  • Listening


Own vehicle or access to a vehicle
Driving licence
Will require a criminal record check (DBS)


This is a rewarding and specialist volunteering role for a confident, empathic and assertive person who enjoys interacting with members of the public.

Additional/Specific Suitabilities

Minimum Age: NA
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: NA
Restrictions: NA
Induction: NA
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: Healthwatch Somerset covers volunteer travel expenses and DBS fees which will be required for this role.
Other: NA

Recruitment Method